Returns & Order Support

Last updated: August 31, 2026

FLINTCAIRN currently operates this website as an inquiry-first product catalog. The website does not currently accept direct online checkout or payment.

Before an order

Availability, specifications, pricing, shipping terms, warranty coverage, and any return or refund conditions must be confirmed in writing before an order is placed. The applicable terms may vary by product, supplier, destination, and sales channel.

Orders placed through another seller or platform

If you purchase a product through a third-party seller, marketplace, distributor, or other external website, that seller’s return and refund policy applies. Please contact the seller shown on your order confirmation.

Damaged, incorrect, or missing items

If a future order is arranged directly with FLINTCAIRN and arrives damaged, incorrect, or incomplete, contact us promptly with the order reference, delivery date, photos of the packaging, and photos of the item. Do not return an item until return instructions and the destination address have been confirmed in writing.

Change-of-mind returns

Eligibility, return window, item condition, return shipping responsibility, restocking charges, and refund method will be stated in the written sales terms provided before purchase. We do not promise a universal return period while online checkout is unavailable.

Contact

For order-support or return questions, email [email protected] or use our contact form.